Services

Services define what you offer to clients. Each appointment is linked to a service which sets the default duration, price, and scheduling behaviour.

Creating a service

Go to Services and tap Add Service. Fill in:

Field	Description
Name	The service name (e.g. “Initial Consultation”, “Follow-up Session”)
Description	Optional description shown on your booking page
Price	Price in GBP — set to £0.00 for free services
Duration	Length of the service (e.g. 15m, 30m, 45m, 1h, 1h 30m)
Slot interval	How far apart booking time slots are shown (e.g. every 30 min, every 60 min)
Gap after	Buffer time after this service before the next appointment can start. Leave blank to use your default from Availability settings
Online bookable	Whether this service appears on your public booking page
Link only	If enabled, the service only appears when accessed via a direct booking link (not on the general booking page)
Default location	Optionally assign a default location for this service

Price and duration

• Prices are displayed in GBP (e.g. £45.00, £120.00)
• Free services show as “Free”
• Duration is displayed in a compact format: “15m”, “1h”, “1h 30m”
• When creating an appointment, the service’s price and duration are pre-filled but can be overridden

Slot interval

The slot interval controls how time slots are spaced on your booking calendar for this service. For example:

• A 60-minute interval shows hourly slots: 09:00, 10:00, 11:00…
• A 30-minute interval shows half-hourly slots: 09:00, 09:30, 10:00…
• A 15-minute interval shows quarter-hourly slots: 09:00, 09:15, 09:30…

Different services can have different intervals, so a 90-minute consultation can show hourly slots while a 30-minute follow-up shows half-hourly slots.

Tip

The slot interval defaults to 15 minutes. Adjust it per service to control how many booking options clients see per day.

Minimising wasted time

To pack your day efficiently with no dead time between appointments, set the slot interval to service duration + gap. For example, a 60-minute service with a 15-minute gap should use a 75-minute slot interval — each slot starts exactly when the previous appointment and its buffer end.

Gap between appointments

Each service can have its own buffer time — the minimum gap required after the service ends before the next appointment can start. This is useful for:

• Note-taking — a therapist might need 15 minutes after each session
• Room turnover — cleaning or setup time between clients
• Travel — time to move between locations

Setting	Behaviour
Blank (default)	Uses your global default gap from Availability settings
0 minutes	Back-to-back appointments — no gap required
Custom value	Overrides the default for this service only

Example

A therapist might configure:

Service	Duration	Slot interval	Gap after
Initial Consultation	90 min	60 min	30 min (for notes)
Follow-up Session	30 min	30 min	— (use default)
Group Workshop	120 min	120 min	15 min (for setup)

Online booking visibility

Services have two settings that control how they appear on your booking page:

Online bookable

Toggle this on to make the service available on your public booking page. When off, the service can only be used when you create appointments manually.

Link only

When enabled alongside “online bookable”, the service is hidden from the general booking page but accessible via a direct booking link. This is useful for:

• Special rates for specific clients
• Services only available by referral
• Private or unlisted offerings

Tip

Use “link only” services to create personalised booking experiences. Share the direct link only with the clients who should have access to that service.

Stripe sync

If you’ve connected Stripe, services can be synced to Stripe products. This enables online payment collection at the point of booking. A badge appears on synced services to indicate they’re connected.

Editing and deleting services

• Tap a service to edit any of its details
• Changes apply to future appointments only — existing appointments keep their original details
• Deleting a service does not affect existing appointments linked to it

Default location

You can assign a default location to a service. When a client books this service (or when you create an appointment with it), the location is pre-selected. This is useful for services that always happen at the same place — for example, a virtual consultation that always uses your Zoom link.